You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
To exercise this right, fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
Some products and services are excluded from the right of withdrawal (custom-made goods, perishables, sealed digital content downloaded with your express consent, hygiene-sealed items, etc.). Please review our terms and conditions for the full list of exceptions.
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